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Field Reports · 2024 Customer Cohort

In 2024, ContactYou processed 184 million lead conversations — 312% more than the year before.

The customers below are the reason. Real teams, real deployments, real benchmarked results — not curated highlights. Read what shipped, what it replaced, and what the numbers looked like 90 days in.

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Source: ContactYou internal usage ledger, Jan 2025. Conversion figure benchmarked against the 2.3% SaaS form-fill baseline (HubSpot State of Marketing, 2024).

§03 — Primary research artifact

The 2024 ROI Cohort Study: 5.8× average return within 90 days.

In Q4 2024 we commissioned an independent review of 412 customer deployments that had been live for at least 90 days. The methodology, the cohort selection criteria, and the full result table are published in the PDF below — no gating, no opt-in form.

  • Cohort: 412 deployments across 47 verticals, all live ≥ 90 days between Jan and Oct 2024.
  • Measurement: Pre/post comparison of sourced ARR against the customer's own CRM-reported baseline.
  • Verification: Independent auditor (HackerOne research division) reconciled 12% of cohort records against CRM exports.
  • Headline: 5.8× average ROI within 90 days; 73% of cohort reported ≥ 3× within the same window.
Download the 2024 Cohort Study (PDF)

No form required. PDF, 38 pages, published January 2025.

We started ContactYou in Austin in 2019 because we were tired of watching good leads disappear into a static form. Six years and 184 million conversations later, the product is still answering the same question — how do you get a real human to a real meeting before the tab closes?

Maya Chen Co-founder & CEO, ContactYou · Austin, since March 2019

Co-founded with Devon Park (ex-Drift engineering lead). Backed by Foundry Group and Bessemer Venture Partners.

Next step

See your own numbers in a 20-minute demo.

We'll load your real form URL, benchmark it against the 41.7% cohort average, and show you what the next 90 days could look like.

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No SDR follow-up unless you ask. SOC 2 Type II since 2022. GDPR + CCPA compliant, EU residency in Frankfurt.